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Parent Concerns

Who do you contact first when you have a concern? Here's a handy guide:
Contacting the School with Academic Concerns

And here's the relevant section from our Education Code:
Concerns raised by parents/guardians about school district personnel should be resolved as quickly as possible. Therefore, parents or guardians of students in the PAUSD are urged to discuss their concerns directly with the employee(s) in question when concerns surface.

If the concern is not resolved with the employee(s) at this first level, the parent/guardian should then put the concern in writing and direct it to the employee's immediate supervisor, the principals at the elementary school, the instructional supervisor and/or the principal at the secondary level. The immediate supervisor shall give a copy of the document to the employee(s) and shall review the concern with the employee(s) to attempt a resolution of the matter. If the concern is not put into writing at this stage (second level), the district will be unable to respond.

If the concern is put into writing, the supervisor shall respond in writing within ten (10) working days of receipt of the document. The response shall be directed to the employee(s), the parent/guardian and, at the secondary level, the principal, and shall state the proposed resolution.

If the recommended resolution is deemed unsatisfactory, the parent/guardian may request that the matter (including initial document and the supervisor's response) be forwarded to the Superintendent or his/her designee. This request must also be in writing. The Superintendent or his/her designee shall respond in writing with his/her resolution of the concern within twenty (20) working days after receipt of the written request (and documentation).

Appeals of the Superintendent's decision may be made to the Board of Education.

Education Code, Section 351610.5